Privacy Policy

1. Overview

Ventry Group Inc. ("Ventry", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (ventrygroup.com), use our AI communication services, or subscribe to our communications.

2. Information We Collect

We may collect information about you in a variety of ways:

• Contact Information: Full name, business email address, phone number, company name, job title, and mailing address.
• Inquiry & Diagnostic Data: Details submitted through our assessment, contact forms, interactive demo requests, or voice call simulators.
• Communications: Call recordings, text messages, chat transcripts, and customer support inquiries conducted via our 24/7 AI employee and voice receptionists.
• Automated Data: IP addresses, browser type, operating system, referring URLs, device information, and interaction data collected via cookies and tracking pixels.

3. How We Use Your Information

We use the collected information for purposes including:

• Delivering, maintaining, and improving our AI revenue infrastructure and client systems.
• Scheduling strategy sessions, consultations, and personalized software demonstrations.
• Sending transactional updates, appointment reminders, and account notifications.
• Providing marketing updates, industry insights, and newsletters (subject to your explicit consent).
• Training and fine-tuning custom client AI agents with anonymized operational data.
• Complying with legal and regulatory obligations.

4. SMS & Mobile Messaging Consent (A2P 10DLC Compliance)

By opting into Ventry mobile messaging (transactional or marketing), you acknowledge and agree that:

• Message and data rates may apply depending on your mobile carrier plan.
• Message frequency varies based on your service usage and notifications requested.
• You may reply STOP at any time to unsubscribe from all SMS messages.
• You may reply HELP for immediate customer assistance.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Protection & Security

We implement industry-standard encryption (AES-256 and TLS 1.3), role-based access control, and continuous monitoring to protect your information against unauthorized access, alteration, or disclosure.

6. Your Privacy Rights

Depending on your jurisdiction (including CCPA / CPRA in California and GDPR in Europe), you have rights to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please email us at privacy@ventrygroup.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact: